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Field Service Engineer (Birmingham)

Franke Coffee Systems
21 hours ago
Full-time
On-site
Birmingham, United Kingdom
Maintenance & Field Service

 Field Service Engineer (Birmingham)


Reports To: Head of Field Service

Job Type: Full-Time

About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.


Job Summary: We're looking for a Service Engineer based in Birmingham

The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required.  You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service. 

 

Key Responsibilities:

  • Ensure agreed Franke UK Technical Standards and Processes are adhered to  
  • On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
  • Highlight Technical skills gap. 
  • Highlight customer skills gap.
  • Managing stock levels 
  • Managing customer relations at a site level 
  • Keeping up to date with all company admin and courses
  • Highlight issues where Account Support is required due to ongoing Customer Issues 


Requirements:

  • Ability to demonstrate an understanding and experience in remit of the Field Engineers role  
  • Minimum 2 years’ experience working in the coffee machine or vending industry
  • Competent using phone and laptop
  • Excellent communications skills. 
  • Personal integrity. 
  • Analysing and prioritising skills. 
  • Understand when to inform and when to escalate issues. 
  • Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role. 


Why Join Us:

  • Opportunity to work in a collaborative and innovative environment.
  • Professional growth and development opportunities.
  • Be part of a company committed to excellence and innovation.
  • 25 days of holidays
  • Private Healthcare for you, with the option to add partner and children
  • Life Insurance
  • Income Protection
  • EV Car – salary sacrifice